Privacy Policy

1. Information We Collect

A. Information You Provide to Us

• Account Registration Data: When you create an account, we collect your name, email address, phone number, and profile image.
• Identity Verification (KYC) Data: To comply with financial and regulatory obligations, we collect Know Your Customer (KYC) information.
  • For Individuals: Date of birth, nationality, country of residence, Government ID number/expiry, Passport number/expiry, occupation/industry, and photographs of your identity documents.
  • For Companies: Company name, email, date of incorporation, countries of operation/domicile, industry, products, registration numbers, and branch information.
• Customer Support: Any information you provide when you contact us for help or feedback.

B. Automatically Collected Information

• Device Information: We collect information about your device, including device model, operating system version, unique device identifiers, and mobile network information.
• Usage Data & Analytics: We use tools like Firebase Analytics to understand how you interact with the App, including features used, time spent, and crash reports (via Firebase Crashlytics) to improve performance and stability.

C. Information Collected via Device Permissions

With your explicit consent, we may request access to:

• Camera & Photo Library: To allow you to take or upload photos for profile pictures and mandatory KYC/transaction assistance documents.
• Bluetooth: To securely connect to supported hardware devices if required for enhanced functionality.
• Network & Storage: For real-time spot rate updates, downloading files, and caching application data locally.

2. How We Use Your Information

• Service Provisioning: To create and manage your account, process transactions, and provide real-time rate updates.
• Identity Verification: To verify your identity as part of our KYC and Anti-Money Laundering (AML) compliance processes.
• App Improvements: To analyze usage trends, troubleshoot crashes, and enhance the overall user experience.
• Communication: To send you important administrative notices, security alerts, and support messages.

3. How We Share Your Information

We do not sell your personal information. We may share your data in the following circumstances:

• Service Providers: We share information with trusted third-party services that assist us in operating the App, such as:
  • Firebase (Google): For analytics, crash reporting, and backend services.
  • Supabase: For secure database storage and authentication.
• Legal & Regulatory Compliance: We may disclose your information (including KYC data) to regulatory authorities, law enforcement, or other government officials as required by law to prevent fraud or illegal activities.

4. Data Security & Retention

A. Security Measures

We implement industry-standard encryption and security protocols to protect your personal and KYC data from unauthorized access, alteration, or disclosure. All data transmissions are strictly secured.

B. Data Retention

We retain your personal and KYC information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal, tax, or regulatory requirements. Once no longer needed, your data is securely deleted or anonymized.

5. Your Rights and Choices

Depending on your jurisdiction, you have the right to:

• Access & Update: Review and edit your profile information within the App.
• Revoke Permissions: Disable device permissions (Camera, Photos, Bluetooth) at any time through your device settings, though this may limit certain App functionalities.
• Account & Data Deletion: You can request the deletion of your account and associated personal data by contacting us. Please note that certain KYC data may be retained as required by law.

6. Children's Privacy

The App is not intended for use by children under the age of 13 (or higher age depending on applicable law). We do not knowingly collect personal information from children. If we discover we have inadvertently collected such data, we will take immediate steps to delete it.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the "Effective Date" at the top of this policy and, if required, requesting your renewed consent within the App.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at: